Privacy Policy & Terms of Service — invite-only traceable email
This page contains Saleto Mail’s Privacy Policy and Terms of Service in one place. Use the links above to jump between sections. By creating an account, signing in, or using the Service, you agree to both documents.
Terms of Service
These Terms of Service ("Terms") govern your access to and use of Saleto Mail, including mailboxes on saleto.com and related websites, applications, and services (collectively, the "Service"), operated by Saleto Technologies ("Saleto", "we", "us", or "our"). By creating an account, signing in, or using the Service, you agree to these Terms and to our Privacy Policy below.
1. The Service & Operational Limits
Saleto Mail is an invite-oriented email platform providing mailbox hosting, message delivery, security controls (including spam handling and sender trust lists), optional SMS one-time passcodes for account security, and related features.
To maintain platform stability, high deliverability, and server performance for all users, we reserve the right to enforce structural and operational limits, including but not limited to:
- Maximum storage capacity quotas per mailbox.
- Maximum file size restrictions for inbound and outbound email attachments.
- Hourly or daily transmission caps on outgoing messages (SMTP limits) to prevent system abuse.
- API request thresholds.
We may add, modify, throttle, or discontinue specific technical features, limits, or protocols at any time.
2. Eligibility and Accounts
You must be at least 13 years old (or the minimum age required in your jurisdiction) to use the Service. You are responsible for all activity that occurs under your account. You agree to provide accurate, up-to-date registration information, keep your access credentials strictly confidential, and notify us promptly of any unauthorized use or security breach.
3. Invite-Only Mail, Routing Realities, and Inactivity
Saleto Mail is built around invite codes and sender trust layers. Inbound mail from unknown external senders may be systematically filtered to your spam folder until an invite code is validated or the sender is explicitly marked safe. You are responsible for configuring and managing your invite codes, safe sender lists, and blocked domain preferences.
Email is structurally a "store-and-forward" protocol. With the limitations set out in these Terms (including Section 9, Warranty), Saleto does guarantee delivery of messages sent and received through the Service. Delivery timelines may be impacted or delayed by external mail network status, remote mail server graylisting, or DNS propagation issues out of our direct control.
Account Inactivity and Abandonment
To protect rare domain resources and prevent security exploits on dormant mailboxes, accounts that remain completely inactive (no logins or active mail routing) for a continuous period of 3 years may be flagged as abandoned. Saleto reserves the right to suspend or terminate inactive accounts, purge accumulated mailbox contents, and reclaim the custom mailbox address following prior notification to your recovery contact email.
4. Acceptable Use & Infrastructure Protection
You agree to use Saleto Mail exclusively for lawful, standard communications. You explicitly agree not to use the Service to:
- Violate any applicable local, state, national, or international law or regulation.
- Send spam, bulk unsolicited marketing, deceptive phishing campaigns, malware, or fraudulent content.
- Harass, threaten, defame, stalk, or abuse others.
- Attempt to bypass application security, access another user's mailbox without authorization, or perform automated scanning, probing, or vulnerability testing on our systems or infrastructure networks.
- Impersonate any person or entity or misrepresent your affiliation.
- Interfere with or disrupt the Service or its core email routing infrastructure (including mail bombing, deliberate IP reputation degradation, or intentional manipulation of SPF, DKIM, or DMARC records).
- Utilize automated scripts or bots to programmatically generate accounts or scrap mail databases.
We reserve the right to audit technical logs, investigate suspected system violations, and immediately suspend or permanently terminate accounts that create security, legal, reputation, or operational risks to our platform or our infrastructure partners.
5. SMS Messages
If you provide a mobile number, check the SMS consent box, and request a verification or recovery code, you consent to receive SMS text messages from Saleto Mail containing one-time passcodes for account security. Message frequency is up to 10 messages per month, triggered strictly when you explicitly request a code. Message and data rates may apply. Reply STOP to opt out and HELP for help. Mobile opt-in data and consent are strictly confidential and will not be shared with third parties for their own marketing programs. See our SMS Opt-In disclosure.
6. Linked Accounts
You may link multiple Saleto mailboxes to switch between them seamlessly without re-entering passwords, subject to validation and approval by the respective mailbox owners. Account linking does not merge distinct billing plans, storage quotas, or legal liabilities between separate accounts. You may decouple or unlink accounts at any time from your mailbox profile settings.
7. Content License & Our Core Privacy Guarantee
You retain complete ownership of all content, message body text, HTML markup, graphics, and attachments you transmit or receive through the Service.
To operate the platform effectively, you grant Saleto a limited, secure, and worldwide license to host, process, transmit, and display your content solely as necessary to run the Service for you. In alignment with our strict Privacy Policy, this license is restricted to automated, algorithmic parsing utilities—such as compiling internal search indices, running server-side malware scans, and executing spam filters.
We do not read, humanly review, or scan your email text or attachments to build profiles or serve targeted advertisements.
The Saleto name, logos, custom application software, and branding elements are our exclusive property and may not be copied or used without prior permission.
8. Privacy and Security
Our data collection, usage practices, security frameworks, and strict 30/60-day data retention timelines are governed by our Privacy Policy below, which is fully incorporated into these Terms.
9. Warranty
Saleto warrants that, with the limitations described in this Section, messages you send or receive through the Service will be delivered. For outgoing mail, delivery means the message is accepted by the recipient's mail server. For incoming mail, delivery means the message is placed in your mailbox (including your spam folder where your invite and safe-sender settings apply).
This warranty does not apply where delivery fails or is delayed because of:
- The recipient's mail server, filters, or policies rejecting, bouncing, quarantining, or delaying a message.
- Incorrect, non-existent, or deactivated recipient addresses.
- Your own invite code, safe-sender, blocked-domain, or folder settings, or messages that exceed the operational limits in Section 1 (such as attachment size or sending caps).
- Messages sent in violation of Section 4 (Acceptable Use) or accounts that are suspended or terminated.
- External network outages, DNS issues, third-party provider failures, or other events beyond our reasonable control.
If a message covered by this warranty is not delivered, your sole and exclusive remedy, and Saleto's entire liability, is for Saleto to re-attempt delivery or notify you of the failure so you can resend the message.
10. Disclaimers
EXCEPT FOR THE LIMITED WARRANTY IN SECTION 9, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, COMPLETELY ERROR-FREE, SECURE, TIMELY, OR FREE OF MALICIOUS OR HARMFUL UTILITIES.
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SALETO AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICE IS LIMITED TO THE GREATER OF USD $100 OR THE AMOUNT YOU PAID US IN THE TWELVE MONTHS IMMEDIATELY PRECEDING THE IMPACTED EVENT.
12. Indemnification
You agree to defend, indemnify, and hold harmless Saleto and its corporate affiliates from and against any third-party claims, liabilities, damages, losses, and expenses arising out of your misuse of the Service, your transmitted message content, or your violation of these Terms.
13. Account Termination & Purge Timelines
You may delete your account permanently at any time from your Profile settings. Upon account termination, all associated profile parameters, message archives, and transmission metadata enter an automated teardown cycle, which permanently purges your production records within 30 days and completely overwrites disaster recovery backups within a maximum of 60 days, as specified in our Privacy Policy.
We may also suspend or terminate access for any reason. Provisions that by their natural architecture should survive termination will survive.
14. Changes to Terms
We may update these Terms from time to time to align with new legal structures or service changes. If we execute material updates, we will post the revised version inside the platform dashboard. Continued use of Saleto Mail after modifications take effect constitutes explicit acceptance of the updated Terms.
15. Governing Law and Disputes
These Terms are governed by the laws of the State of Texas, USA, without regard to conflict-of-law principles. Any legal disputes or claims arising out of these Terms or the Service will be resolved exclusively in the state or federal courts located in Dallas County, Texas, unless otherwise restricted by applicable local consumer protection mandates.
16. Contact and Support Information
For legal inquiries, notices, or platform support regarding these Terms, please contact our compliance desk:
saleto.com and affiliate
Email: support@saleto.com
Phone: USA 1 (272) 346-8483 · 1 (272) einvite
Privacy Policy
Saleto Technologies (“Saleto,” “we,” “us,” or “our”) operates Saleto Mail. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you use our websites, mailboxes, email protocols, applications, and related communication services (collectively, the “Service”).
By using the Service, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Account and Profile Information
- Identity Data: We may collect your name and mailbox address. Account passwords are cryptographically hashed upon creation and are not stored in plaintext or available for ordinary access by Saleto personnel.
- Verification and Recovery Data: We may collect your date of birth, mobile telephone number, and alternate or backup email addresses for account verification, security, authentication, and account recovery.
- Preferences: We may collect invite codes, local timezone information, email signatures, display preferences, mailbox configurations, and other settings you choose to apply to your account.
Email Content, Metadata, and Communications
- Mailbox Data: We process messages you send, receive, or store through the Service, including message headers, routing information, body text, HTML markup, embedded elements, and file attachments.
- Organizational Data: We may process folder structures, custom labels, read/unread status, tracking tags, filters, and communication rules that you configure.
- Security Lists: We may process address-book entries, safe-sender lists, blocked domains, and sender-trust or distrust configurations that you create or manage.
Technical, Protocol, and Connection Data
- Access Logs: We may collect IP addresses, browser types, operating-system information, timestamps, authentication events, and direct API requests.
- Mail Server and Synchronization Logs: We may collect inbound and outbound connection records, including mail-server IP addresses and technical information generated during authentication and email-routing processes such as SPF, DKIM, and DMARC verification, as well as synchronization logs generated through standard email protocols such as SMTP, IMAP, and POP3.
- SMS Delivery Logs: We may collect transactional metadata generated when you request a one-time passcode through our telecommunications infrastructure.
2. Our Core Privacy Guarantee & How We Use Data
Our Commitment to Your Privacy
Saleto does not read, analyze, or scan the contents of your email messages or attachments for the purpose of building advertising profiles, behavioral profiles, or serving targeted advertisements.
Automated processing and scanning may occur when reasonably necessary to provide, secure, and operate the Service, including spam filtering, malware detection, phishing protection, message routing, search functionality, and other technical mailbox operations.
We use information we collect primarily to:
- Operate the Service: Provide, maintain, optimize, troubleshoot, and secure mailbox hosting, mail routing, search indexing, and synchronization across devices.
- Protect Your Mailbox: Operate automated systems designed to detect and block spam, malicious tracking pixels, phishing attempts, viruses, malware, and other security threats.
- Ensure Security: Authenticate accounts, detect unauthorized access attempts, investigate abuse, and prevent systemic misuse or fraud.
- Deliver Communications: Send transactional notifications and SMS verification or recovery codes that you explicitly request.
- Maintain Compliance: Comply with applicable legal obligations, enforce our Terms, respond to lawful requests, and protect the rights, property, and safety of Saleto, our users, and others.
We do not sell your personal information or email data to third parties.
3. SMS and Phone Numbers
We use your phone number for security-related SMS communications that you explicitly request, including signup verification, multi-factor authentication, and password-reset or recovery codes.
Message frequency is limited to up to ten (10) SMS messages per month when you request verification or recovery codes. Message and data rates may apply.
Where supported, reply STOP to opt out and HELP for help.
Mobile opt-in data and consent information are strictly confidential and are not shared with third parties for their own marketing programs. See our separate SMS Opt-In Disclosure for additional information.
4. How We Share Information
We disclose information only in the limited circumstances described below.
Subprocessors and Service Providers
We work with trusted infrastructure and service providers, including cloud-hosting, storage, email-delivery, security, and telecommunications providers. For example, Amazon Web Services (AWS) may provide cloud infrastructure used to operate portions of the Service.
These providers may process information on our behalf and are subject to contractual or other appropriate restrictions governing their use of information.
Intended Recipients
When you send an email, the intended recipients receive the message content, headers, attachments, and other information that you choose to transmit, subject to the recipient’s mail system and applicable routing or filtering controls.
Legal and Safety Requirements
We may disclose information when reasonably necessary to comply with applicable law, enforceable legal process, court orders, subpoenas, or other lawful governmental requests, or when reasonably necessary to protect the safety, rights, property, or security of our users, Saleto, or others.
Business Operations
If Saleto undergoes a merger, acquisition, restructuring, financing transaction, or sale of assets, information associated with the Service may be transferred as part of that transaction, subject to applicable law and the commitments described in this Privacy Policy.
5. Cookies, Sessions, and Local Storage
The Saleto Mail web application may use secure browser storage, cookies where applicable, and session tokens to maintain your authenticated login state, keep your session active, protect account security, and remember interface preferences such as folder sort order and theme selection.
6. Data Retention and Deletion Timelines
We retain account information and mailbox contents for as long as reasonably necessary to provide the Service while your account remains active, subject to applicable law and the practices described in this Privacy Policy.
Production Deletion
When you initiate account deletion through your Profile Settings, associated personal information, mailbox contents, configuration settings, and applicable metadata enter an automated deletion process.
Subject to legal obligations and limited exceptions, such information will be permanently purged from active production systems within thirty (30) days.
Backup Lifecycle
Encrypted disaster-recovery backups may temporarily contain remnants of deleted account information. Such backups are automatically rotated, overwritten, and permanently purged within a maximum of sixty (60) days from the date of account deletion, subject to applicable legal or security requirements.
7. Your Choices and Data Portability Rights
Profile Management
You may review, update, or correct available profile information and security settings through your mailbox settings.
Data Portability
You retain ownership of your communication data. Where the applicable functionality is available, you may export your mailbox history, folder structures, and contacts in standard industry formats, such as .mbox or .eml, through your account dashboard before closing your account.
Account Termination
You may permanently close your account and initiate deletion of your account data through your Profile Settings.
Regional Rights
Depending on your location, you may have additional rights under applicable privacy laws, including rights of access, correction, deletion, portability, restriction, or objection. These may include rights under laws such as the General Data Protection Regulation (GDPR) or the California Consumer Privacy Act (CCPA), as applicable.
You may exercise applicable rights by contacting our privacy or compliance team.
8. Security Infrastructure
We maintain administrative, technical, and physical safeguards designed to protect the Service and the information processed through it.
These safeguards may include encryption in transit using HTTPS/TLS, access controls, authentication protections, network security measures, logging and monitoring, and logical or physical separation of infrastructure operated through secure data-center facilities.
However, no method of transmitting information over the internet or storing information electronically is completely secure. Accordingly, we cannot guarantee absolute security.
9. Children’s Privacy
The Service is not intended for or directed toward children under the age of 13.
We do not knowingly collect or maintain personal information from children under 13. If we become aware that a child under 13 has provided personal information to us, we will take reasonable steps to delete that information from our systems, subject to applicable legal requirements.
10. International Data Transfers
Saleto Mail’s operations and infrastructure are managed primarily in the United States.
If you access or use the Service from outside the United States, including from the European Union, Canada, or the Asia-Pacific region, your information may be transferred to, stored in, and processed in the United States and other locations where Saleto or its service providers operate.
By using the Service, you acknowledge that such transfers may occur, subject to applicable data-protection laws and any legally required safeguards.
11. Policy Modifications
We may update this Privacy Policy periodically to reflect changes in our features, operations, security practices, applicable law, or data-processing practices.
For material changes that affect how we handle personal information or email content, we will provide prominent notice through the application, our website, your primary contact email address, or another appropriate communication method before the changes take effect, where required by applicable law.
12. Contact Us
For privacy questions, data-access requests, legal notices, or policy inquiries, please contact our compliance department:
Saleto Technologies and Affiliates
Email: support@saleto.com
Phone: USA 1 (272) 346-8483 · 1 (272) einvite